Information We Collect
We collect information you provide when creating an account, ordering services, contacting support, or using customer tools. This may include your name, company, email address, phone number, billing address, tax details, domain contact details, login activity, support messages, and service configuration details.
We may also collect technical information such as IP addresses, device and browser details, access logs, security events, cookie preferences, and usage data needed to operate, secure, and improve the service.
How We Use Information
We use information to create and manage accounts, process orders, provide hosting and domain services, respond to support requests, detect abuse, secure our network, send service notices, manage billing, meet legal obligations, and improve the customer experience.
Billing and Payments
Payments are processed through configured payment gateways and financial providers. We do not intentionally store full card numbers in the theme. Billing data may be retained where needed for accounting, fraud prevention, chargebacks, tax, and legal compliance.
Cookies and Analytics
We use essential cookies and local preferences for login, checkout, security, localization, consent choices, and core WHMCS functionality. When production measurement IDs are configured, Google Analytics 4 and Microsoft Clarity remain optional and load only after a visitor chooses to allow analytics.
Analytics events are designed around page and funnel behavior such as service-finder progress, recommendation views, pricing views, and fit-review starts. HostAvvy does not intentionally place proposal text, form contents, names, email addresses, phone numbers, or billing information in those event properties.
Sharing Information
We share information with service providers only as needed to operate the business, such as payment gateways, domain registrars, fraud prevention services, email providers, support tools, infrastructure vendors, and legal or compliance advisors. We may disclose information when required by law, to protect our services, or to respond to valid legal requests.
Data Security
We use administrative, technical, and organizational safeguards designed to protect account and service data. No system can be guaranteed completely secure, so customers should use strong passwords, keep contact information current, enable available security options, and protect account credentials.
Your Choices
You can update account information in the client area, manage billing details through available payment settings, unsubscribe from non-essential email where offered, reopen cookie choices from the footer, and contact us about access, correction, deletion, or export requests where applicable.
Retention
We retain information for as long as needed to provide services, resolve disputes, enforce agreements, prevent abuse, maintain backups, and meet legal, accounting, tax, and security requirements.
